[AhaMove HN] Operations Manager

Lương: 1,5002,000 USD

Công ty: AhaMove,

Phòng ban: Operations

Hạn chót: 27/02 — 29/03/2019

Mô tả công việc

***Job description:

- Fulfill the demand from AhaMove Business Development department

• Coordinate with Business Development department to prepare monthly recruitment plan

• Coordinate with Marketing team to recruit drivers on online/offline channels

• Manage Growth team to recruit/train drivers. Improve operations process, recruitment/training

• Manage Policy team to implement policies to ensure driver productivity and retention

- Fulfill the demand from Key Accounts

- Manage Driver Quality – Risk Management team to improve driver quality, reduce fraud rate and risk:

Build report with actionable items that help increase Driver Rating point and reduce negative user reviews

• Adjust and issue policies ensure Quality increase

- Manage Call Center - Customer Support team:

• Manage Call Center agent to fulfill incoming calls from drivers and customers

• Manage Customer Support to answer all the inquires from drivers and customers

***Job requirements:

• Understand how Ecommerce operates in Vietnam, SEA, and other markets.

• Basic knowledge about Delivery, Logistics service in Vietnam: characteristics, competition .

• Management consulting, engineering, audit, supply chain/operations management, ecommerce background .

• Manage a team of 5 people and above .

• Good Excel skill.

• Leadership/people management skill .

• Data analysis. SQL experience is a plus .


- Attractive salary about ~ 2000$/month

- Grab for work 1M/month

- Management Trip & Company Trip

- Health insurance, social insurance, PVI insurance and other labor standards .

- Especially opportunities for career advancement

- Annual salary increases & 13th salary & Performance Pay

- Be a part of an active, professional and fair working environment

- Working hours: 8:30-17:30 Mon - Fri, 8:30-12:00 Sat.

- Working Place: Mipec Tower - 229 Tay Son street, Dong Da Dist, Hanoi.

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